Here you will find answers to any questions you may have about your order.

How can I know if my order has been confirmed after I have just placed it on the website?

Once your order has been placed and paid for, you will receive an email to the email address you provided. If you can't find the email in your inbox, we recommend that you check your spam folder.

Is it possible to pre-order a product that is sold out?

Yes, it is possible to pre-order a product that is out of stock. If a product is temporarily out of stock, you can contact us and place a pre-order. We will then notify you when the product is available again and send it to you as soon as it is in stock.

Is it possible to change an already placed order?

Yes, it is possible to change an already placed order, but it depends on the stage of the order and the changes you want to make. Please contact our customer service to see if the change is possible and if there are any additional costs involved.

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