Here you can find answers to frequently asked questions about returns and complaints, including what to do if your package is damaged on delivery.

Can I return a product that I am not satisfied with?

Unfortunately, you cannot return a product that you are not satisfied with as it is a medicine. Instead, contact our customer service to explain why you are dissatisfied.

When and how do I get my money back in case of a complaint?

When you make a complaint to our online shop for semaglutide, the refund will be processed as soon as we have received and approved the return. We will refund the money in Bitcoin to your preferred Bitcoin address. The refund process may vary, but normally it takes a few days for the money to arrive in your account. Do not hesitate to contact our customer service if you have any questions or problems with the refund.